Replacement Policy
At ReNewiPhone, we want you to be completely satisfied with your purchase. If you are not happy with your refurbished device, we've got you covered with our hassle-free replacement policy.
Eligibility for Replacement
You are eligible for a device replacement if:
- You are not satisfied with the device you received.
- The device has a defect or issue not mentioned in the product listing.
- The device does not match the specifications described at the time of purchase.
Replacement Window
Replacement requests must be raised within 7 days of receiving your order.
How to Request a Replacement
- Email us at support@renewiphone.com with your order number and reason for replacement.
- Our team will review your request within 2 business days.
- If approved, ship the device back to us in its original condition and packaging.
- Once received and inspected, we will dispatch your replacement device within 3–5 business days.
Conditions
- The device must be returned in the same condition as received — no physical damage caused by the customer.
- All original accessories and packaging must be included.
- Replacement is subject to stock availability. If the same model is unavailable, we will offer an equivalent alternative or a full refund.
Contact Us
For replacement queries, reach out to us at support@renewiphone.com.