Refund Policy

At ReNewiPhone, customer satisfaction is our priority. We stand behind the quality of every refurbished device we sell. Please read our refund policy carefully.

Eligibility for Refund

You are eligible for a full refund if you receive a defective device — one that has a hardware or software fault that was not disclosed at the time of purchase.

How to Request a Refund

1. Contact us at support@renewiphone.com within 7 days of receiving your order.
2. Provide your order number and a description of the defect, along with photos or a video as evidence.
3. Our team will review your request within 2 business days.
4. If approved, return the device in its original packaging. Return shipping costs will be covered by ReNewiPhone for defective items.

Refund Processing

Once we receive and inspect the returned device, your refund will be processed within 5–7 business days to your original payment method.

Non-Refundable Cases

• Physical damage caused by the customer after delivery.
• Refund requests made after 7 days of delivery.
• Devices with removed or tampered serial numbers.

Contact Us

For refund queries, email us at support@renewiphone.com.